Shipping policy

Shipping Policy

1. Where We Ship
We ship to the United States, the United Kingdom, Canada, Australia and New Zealand.

2. Delivery Times
Orders ship from our fulfilment partner's warehouse in China.

• Processing (preparing your order): 1–3 business days
• Delivery (after it ships): 7–15 business days

These times are estimates. Holidays, customs checks or carrier delays can sometimes make delivery take longer.

3. Shipping Cost
We charge a flat shipping rate. You will see the exact cost at checkout before you pay.

4. Tracking
When your order ships, we email you a tracking number. Tracking can take a few days to show updates after the package leaves the warehouse.

5. Customs, Duties and Taxes
Depending on your country, import taxes or duties may apply. In some countries they are collected at checkout. If your country charges them on delivery, they are paid by the customer.

6. Late or Lost Packages
If your order has not arrived within 30 days of shipping, email us at steptherapyshop@gmail.com. We will check with the carrier. If the package is lost, we will send a new one or give you a full refund.

7. Wrong Address
Please check your address at checkout. If you notice a mistake, email us right away. Once an order has shipped, we cannot change the address. We are not responsible for orders sent to an incorrect address given by the customer.

8. Damaged Packages
If your order arrives damaged, see section 3 of our Return and Refund Policy.

9. Contact
Questions about shipping: steptherapyshop@gmail.com